'In this age of competition, we will not survive long if we do not provide quality service to our consumers'
However, the report pointed out that the implementation of the grievance redressal process still has many gaps as "only 22 per cent of the consumers involved in a grievance redressal process were satisfied due to the uncertain timelines involved". The Real Estate (Regulation and Development) Act, 2016, was passed by Parliament in March 2016.
Eight years after publishing a toothless handbook and compendium on citizens' charters in May 2003, the government on Wednesday took the first step of declaring its intent to bring a law for redress of grievances, but only half-heartedly. The draft unveiled is silent on the quantum of punishment to the erring public servants.
Gujarat's Director General of Police, G S Malik, has issued a state-wide order requiring police officers to dedicate two hours daily to public grievance redressal. The directive also sets strict timelines for resolving complaints, aiming to make policing more citizen-centric and accessible.
The Lok Sabha was informed that over 1 crore public grievances were received in the last five years through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS). The government has taken several measures to improve the accountability and efficiency of the grievance redressal mechanism.
The Supreme Court has directed the Reserve Bank of India to prepare a standard operating procedure (SOP) within four weeks to deal with bank accounts linked to cyber frauds, including mule accounts. This directive is part of a broader effort to strengthen responses to cyber-enabled financial frauds, with the court also urging states and UTs to adopt and operationalise grievance redressal and money restoration modules.
Jammu and Kashmir has shown significant progress in addressing public grievances through the JK Samadhan portal, achieving an 88 per cent disposal rate. District administrations and key departments have played a crucial role in this achievement, with high disposal rates and positive citizen feedback.
Haryana Chief Minister Nayab Singh Saini addressed a public grievance redressal programme in Morni, Panchkula, ordering an FIR against a contractor for electricity delays and directing probes into other infrastructure issues. He emphasized timely resolution of public complaints related to electricity, water, roads, healthcare, and pensions, while also committing to improved road connectivity and upgrading health facilities in the region.
Haryana Chief Minister Nayab Singh Saini addressed a public grievance redressal programme in Morni, Panchkula, ordering an FIR against a contractor for electricity delays and directing probes into other infrastructure issues. He emphasized timely resolution of public complaints related to electricity, water, roads, healthcare, and pensions, while also committing to improved road connectivity and upgrading health facilities in the region.
The grievance redressal mechanism of many big e-commerce players is not up to the mark as the number of complaints received by the National Consumer Helpline has risen sharply over the last four years, Consumer Affairs Secretary Rohit Kumar Singh said on Thursday. Addressing an event organised by the Public Affairs Forum of India (PAFI), Singh said the number of complaints registered on the National Consumer Helpline (NCH) has gone up to 90,000 in November compared to 40,000 in the same month last year. "Four years back, the number of complaints pertaining to e-commerce transactions was 8 per cent of the total complaints.
The Parliamentary Standing Committee said the proposed comprehensive statutory framework for regulating OTT content should include robust technology-enabled age-verification mechanisms, effective parental controls and suitable penalties for non-compliance.
...and 3 lakh for harassment.
The Delhi High Court has directed the Centre's Grievance Appellate Committee (GAC) to consider a complaint regarding the removal of allegedly inflammatory and derogatory YouTube videos targeting Shirdi Sai Baba. The Shri Saibaba Sansthan Trust, Shirdi, seeks the removal of content that it claims hurts religious sentiments and promotes communal disharmony, despite a previous GAC order for removal of some material.
The US push for clearer crypto rules is putting pressure on India to fill its own regulatory gap for virtual digital assets.
Many claim disputes arise not because the insurer refuses to pay but because policyholders don't know the claim process, miss important documents or misunderstand what their policy covers.
Parents of a nine-year-old girl, Amaira, who died by suicide at Jaipur's Neerja Modi School last year, have released new CCTV footage. They allege the footage shows their daughter being repeatedly bullied by classmates, and that the school failed to intervene despite her distress. The family is demanding action under the Juvenile Justice Act and a thorough investigation, claiming police did not properly investigate due to school influence.
Delhi Lieutenant Governor Taranjit Singh Sandhu highlighted the transformative potential of artificial intelligence in enhancing urban governance. He stressed that AI can address complex administrative challenges, improve efficiency in areas like traffic management and environmental monitoring, and shift governance towards an intelligence-driven model, provided it is human-centric and reflects India's diverse context.
The Maharashtra government has constituted a high-level committee to address road repairs, traffic congestion and management issues in the rapidly expanding Chakan industrial belt in Pune district, and set up a mechanism for time-bound redressal of industrial grievances.
Uttar Pradesh's 'zero tolerance' policy against crime has resulted in a conviction rate of more than 93 per cent over the past year, according to the state's newly appointed DGP, Rajeev Krishna. Courts convicted 42,681 accused, and authorities seized properties worth nearly Rs 788.38 crore linked to criminal activities.
The Delhi government has approved a new bill, the Delhi (Right of Citizen to Time Bound and Ease of Delivery of Services) Bill, 2026, which aims to make time-bound delivery of government services a legal right for citizens. This reform seeks to enhance transparency, accountability, and efficiency through a technology-driven framework, including digital service delivery, automatic escalation for delays, and a grievance redressal mechanism.
Nationalist Citizens Party of India leader Abu Taher attended a breakfast meeting hosted by Prime Minister Narendra Modi for NDA allies but asserted that his party is not part of the ruling alliance. He stated his attendance was solely to raise public issues directly with the Prime Minister.
The Supreme Court of India has directed all states and Union territories to operationalise a single helpline number '112' for emergency responses and establish a functional good samaritan grievance redressal system within three months, emphasising that the right to trauma care is an integral part of the right to life.
Finance Minister Nirmala Sitharaman has urged income tax authorities to significantly accelerate the adjudication of taxpayer appeals.
The income tax department has significantly reduced refund processing times over the past few years. But while some taxpayers receive refunds within days, others may wait several weeks or even longer. Here's why.
The Centre has notified draft rules for the Viksit Bharat - Guarantee for Rozgar and Ajeevika Mission (Gramin) Act, 2025, outlining the framework for the new rural employment programme replacing MGNREGA. The draft rules are open for public feedback until June 21, 2026.
A Rajya Sabha lawmaker has filed a plea in the Supreme Court challenging the Delhi Police's alleged use of facial recognition technology and other biometric surveillance during a recent protest. The plea argues that such surveillance at peaceful assemblies is unconstitutional and lacks legal backing, seeking a declaration against its indiscriminate use and a mechanism for data access and deletion.
A resident of Bihar's Kishanganj district, Mohammad Sadaqat, claims he was wrongly booked for a NEET paper leak protest despite being in Russia for four months. His video has gone viral, prompting the state government to announce the withdrawal of all cases related to the protests and the release of those arrested.
Mundhe said the FDA was examining advertisements for products other than tobacco-related items and would act wherever misleading claims or other violations were found.
Uttar Pradesh DGP Rajeev Krishna announced a conviction rate of over 93 per cent due to the state's 'zero tolerance' policy against crime. Authorities seized properties worth nearly Rs 788.38 crore linked to criminal activities.
CPGRAMS -- an online platform available to citizens 24x7 to lodge their grievances to public authorities on service delivery -- has existed for close to two decades. But it has never been this active, points out Tamal Bandyopadhyay.
The Indian government has issued a notice to Telegram, demanding a crackdown on the widespread dissemination of pirated films and OTT content. The Ministry of Information and Broadcasting seeks an Action Taken Report within 15 days, emphasizing a shift towards platform accountability for copyright infringement, which is deemed a criminal offence.
The Supreme Court has ruled that courts must first decide on allegations of adultery made by a husband before granting interim maintenance to the wife, stating that if adultery is proven, the wife is not entitled to maintenance.
The Reserve Bank of India has updated its e-mandate framework, allowing card issuers to map existing mandates to reissued cards and clarifying rules around transaction limits and customer grievance redressal.
Verify a content creator's Sebi registration, qualifications and certifications before acting on their advice.
The Uttar Pradesh government announced it has paid a record Rs 3,21,963 crore to sugarcane growers since 2017, emphasising on-time payments and direct transfers to farmers' accounts. The government highlighted initiatives like farm loan waivers and the 'Smart Ganna Kisan' system for online sugarcane management.
The Jammu and Kashmir government has directed the JKBOSE to take strict action against private schools found to be arbitrarily increasing fees and violating established regulations.
Vij, who holds the energy, transport and labour portfolios, was chairing a district grievance redressal committee meeting in Kaithal.
Haryana Chief Minister Nayab Singh Saini has warned of strict action against government officials and employees who repeatedly make citizens visit offices to get their work done. He emphasised the government's commitment to holistic development and ensuring welfare schemes reach all eligible citizens during a 'Jan Samvad' programme in Kurukshetra district.
A Mumbai consumer court has directed Flipkart and its seller to refund over Rs 1.11 lakh to a customer who received beard growth oil instead of an Apple iPhone, and to pay an additional Rs 70,000 in compensation and litigation costs, citing "unfair trade practice" and "deficiency in service."
The campaign for elections to 51 urban local bodies, including four municipal corporations in Himachal Pradesh, concluded on Friday, with key issues including infrastructure, tourism, and fuel prices taking centre stage.
