'In this age of competition, we will not survive long if we do not provide quality service to our consumers'
The Lok Sabha was informed that over 1 crore public grievances were received in the last five years through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS). The government has taken several measures to improve the accountability and efficiency of the grievance redressal mechanism.
Jammu and Kashmir has shown significant progress in addressing public grievances through the JK Samadhan portal, achieving an 88 per cent disposal rate. District administrations and key departments have played a crucial role in this achievement, with high disposal rates and positive citizen feedback.
However, the report pointed out that the implementation of the grievance redressal process still has many gaps as "only 22 per cent of the consumers involved in a grievance redressal process were satisfied due to the uncertain timelines involved". The Real Estate (Regulation and Development) Act, 2016, was passed by Parliament in March 2016.
Eight years after publishing a toothless handbook and compendium on citizens' charters in May 2003, the government on Wednesday took the first step of declaring its intent to bring a law for redress of grievances, but only half-heartedly. The draft unveiled is silent on the quantum of punishment to the erring public servants.
The grievance redressal mechanism of many big e-commerce players is not up to the mark as the number of complaints received by the National Consumer Helpline has risen sharply over the last four years, Consumer Affairs Secretary Rohit Kumar Singh said on Thursday. Addressing an event organised by the Public Affairs Forum of India (PAFI), Singh said the number of complaints registered on the National Consumer Helpline (NCH) has gone up to 90,000 in November compared to 40,000 in the same month last year. "Four years back, the number of complaints pertaining to e-commerce transactions was 8 per cent of the total complaints.
The Reserve Bank of India has updated its e-mandate framework, allowing card issuers to map existing mandates to reissued cards and clarifying rules around transaction limits and customer grievance redressal.
The Jammu and Kashmir government has directed the JKBOSE to take strict action against private schools found to be arbitrarily increasing fees and violating established regulations.
Rapid growth in personal gold loans has raised concerns over borrower leverage, large-ticket exposure and volatility in gold prices, points out Swaminathan J, Deputy Governor, Reserve Bank of India.
The Reserve Bank of India (RBI) has proposed several measures to develop a more conducive framework for the long-term growth of Prepaid Payment Instruments (PPIs), including enhanced transaction security and clearer rules on refunds and grievance redressal.
The Employees' Provident Fund Organisation (EPFO) is set to introduce UPI-linked withdrawals by the end of May, as it finalises testing for its Centralised IT Enabled System (CITES) 2.0 overhaul, aiming to streamline PF balance transfers and withdrawals.
Vij, who holds the energy, transport and labour portfolios, was chairing a district grievance redressal committee meeting in Kaithal.
CPGRAMS -- an online platform available to citizens 24x7 to lodge their grievances to public authorities on service delivery -- has existed for close to two decades. But it has never been this active, points out Tamal Bandyopadhyay.
Under the proposal, if a foreign carrier does not operate flights to a particular Indian airport for 'four consecutive IATA seasons', the regulator may suspend that airport authorisation.
Kerala's Chief Minister Pinarayi Vijayan has condemned the alleged suicide of a BDS student following accusations of caste-based harassment. An investigation has been launched, and support pledged to the victim's family.
The Centre has announced that the Viksit Bharat -- Guarantee for Rozgar and Ajeevika Mission (Gramin) Act will come into force across the country from July 1, replacing the Mahatma Gandhi National Rural Employment Guarantee Act.
INLD president Abhay Singh Chautala criticised the Haryana government, urging them to address the hardships faced by farmers instead of bringing a censure motion against the opposition. He highlighted issues with biometric verifications at 'mandis' and problems with land registry fees.
The alleged suicide of a first-year BDS student in Kerala has sparked outrage and prompted investigations into claims of caste-based harassment. The Chief Minister has condemned the incident, and various organisations are offering support to the student's family and calling for measures to prevent future occurrences.
The Punjab Assembly has passed the Punjab Prisons and Correctional Services Bill, 2026, to modernise the prison system, and the Societies Registration (Punjab Amendment) Bill 2026, to enhance transparency and accountability of societies.
The National Commission for Women (NCW) has submitted a fact-finding report to the Maharashtra government, revealing pervasive sexual harassment, systemic bullying, and zero compliance with the POSH Act at the Nashik unit of Tata Consultancy Services (TCS). The report details a toxic workplace environment and recommends strict action and compliance with the POSH Act.
The Indian government has stated that it does not maintain centralised data on incidents of hate speech, racial slurs, harassment, and discrimination against people from the Northeast, emphasising that policing and public order are the responsibility of state governments.
A man has approached the Sitapur district magistrate with an unusual complaint -- claiming he can't sleep at night out of fear as his wife 'turns into a nagin'.
The Indian government has blocked 300 websites and applications involved in illegal gambling and betting activities, including online sports betting platforms, online casinos, and satta/matka networks, as part of its efforts to create a safe and responsible online gaming ecosystem.
As the government moves to revamp India's securities legislation, unifying three different laws into the Securities Markets Code (SMC), regulatory experts and market insiders have raised concerns on potential funding challenges for the stock market regulator.
The Reserve Bank of India (RBI) has unveiled draft norms for branch authorisation and business correspondents (BCs), introducing a two-tiered classification for BCs and redefining 'banking outlets' to include BC-Banking Outlets (BC-BOs), aiming to expand formal banking presence, particularly in rural areas.
The National Commission for Women (NCW) has submitted a comprehensive set of recommendations to various central ministries, outlining a survivor-centric framework to enhance care, justice, and rehabilitation for acid-attack victims.
The government on Tuesday brought in stricter obligations for online platforms on handling AI-generated and synthetic content, including deepfakes, saying platforms such as X and Instagram must take down within three hours any such content flagged by a competent authority or courts.
'Many policyholders do not understand that non-medical expenses, cosmetic treatments, and certain other procedures are not covered by health insurance policies.'
Nearly two-thirds (63.7 per cent) said they had, at some stage, found the profession discouraging.
The Haryana government has signed an MoU with the central government to implement Jal Jeevan Mission 2.0, focusing on water quality, sustainability, and long-term resource management with an investment of Rs 3,000 crore.
Maharashtra Chief Minister Devendra Fadnavis has accused the TMC of conspiring to include infiltrators in electoral rolls, claiming the party objects to the Special Intensive Revision (SIR) while those rightfully removed from the rolls did not protest.
The Ministry of Information and Broadcasting has advised ZEE5 not to release 'Lawrence of Punjab', a docu-series on gangster Lawrence Bishnoi, after the Punjab Police expressed apprehension that it posed a risk to public order.
A plea has been filed in the Supreme Court challenging a University Grants Commission (UGC) regulation, alleging it has a non-inclusionary definition of caste-based discrimination and excludes certain categories from institutional protection.
The government on Thursday launched a Grievances Redress Cell for exporters and importers in a bid to improve the of the directorate general of foreign trade.
A bench of Justices Vikram Nath and Sandeep Mehta termed the exorbitant rise of airfares by airlines as "exploitation" and asked the Centre and the Directorate General of Civil Aviation (DGCA) to file their replies to a PIL seeking binding regulatory guidelines to control the unpredictable fluctuations in airfare and ancillary charges imposed by private airlines in India.
The Allahabad High Court has ruled that interfaith live-in relationships are legal and protected under the Constitution, granting protection to a couple facing threats from the woman's family.
Kerala's Chief Electoral Officer announces that over 2.4 million voters are untraced after the enumeration stage of electoral roll revision, raising concerns among political parties.
Only bona fide victims would be compensated by banks within five days of receiving the complaint.
The NCERT's class 8 textbook is under scrutiny for its content on judicial corruption, potentially leading to its removal after government concerns and objections from the judiciary.
The Delhi High Court has directed the removal of defamatory social media posts concerning the alleged molestation of a journalist on a flight, citing a violation of the accused's right to dignity and fair trial. The court also criticised media houses and actor Richa Chadha for amplifying unverified allegations.
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